Here are samples of projects we have recently completed or are under way, selected to demonstrate some of the situations our clients face and the solutions we develop to meet the challenges and exceed their expectations.
Challenge at SUNY Research Foundation:
- Client is replacing a mainframe-based legacy database system with an Oracle database at campuses throughout the New York State University system, and needs to document the old and new systems
Our response:
- Researched and mapped data structures from the old database to the new database
- Documented changes in the system and in workflows
- Created instruction manuals that describe how to use the new system
Results:
- The new documents greatly enhance ease of use for hundreds of users
- They provide the basis for training new users
- The documents represent a new capability for process trouble-shooting and process improvement
Challenge at New York State Department of Health - Women, Infants and Children Program (WIC)
- Must deliver training for a new WIC application to over 250 sites across New York State
Our response:
- Developed customized curriculum and training materials
- Delivered classroom training to more than 100 sites
- Performed surveys and modifications at more than 250 sites to ensure that infrastructure and facilities were ready before implementation began
Results:
- Program met its comprehensive training objectives on time within an aggressive schedule
- Materials are the basis for ongoing training of new users
Challengeat GE Plastics
- Massive volume of paper documents contain critical information and cannot be accessed by askEdison, GE's new natural language query search engine
Our response:
- Scanned thousands of pages of paper documents for conversion to HTML for web access
- Edited and formatted content, cross-referenced documents and identified commonly used industry keywords within them to provide document indexes
Results:
- Valuable information is now usable by the Ask Edison site, giving customers flexible access to previously unavailable research and decision-making capabilities
- The information is also widely available to a myriad of search windows and sites within GE’s extensive web environment, adding even greater value to their existing documents
Challenge at the System Dynamics Society
- This worldwide professional society needed a cost-effective way to distribute 9,000 pages of technical documents and professional papers for their annual conference
Our Response:
- Created fully indexed, linked PDF documents
- Managed the production of CD-ROMs containing the final published documents
Results:
- A comprehensive document with fully-indexed table of contents and links in a CD-ROM format that can be duplicated (published) and shipped very inexpensively compared to hardcopy book publication and distribution