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Custom Solutions involve selection of the right media to make
your communications strategy work, and timely, responsive
execution. This can include CD-ROM and other interactive
media packages, marketing and ISO 9000 communications
solutions, and technical support services for most
computer applications and operating systems. Custom
Solutions can include any combination of writing,
training, and internet/intranet solutions.
Examples of recent customs solutions successes include:
- Design and implementation of a cross platform CD-ROM
containing 9000 pages of fully searchable, indexed,
linked text of conference papers
- Combining,
editing, and updating content from multiple
technical guides, using a common voice to support a
Fortune 100 client’s e-business expansion across
linguistic, cultural and national boundaries
- Writing
a banking policies and procedures manual including
quick reference information and form completion
instructions
- Designing
and writing procedure manuals for a Windows-based tax
return imaging system, preparing the training material and delivering the
training
- Designing
and programming a user interface for a CD-ROM
containing audiology forms and letters used by high
schools
- Writing
tutorial and reference manuals for a mainframe-based
financial system for a New York State social service
agency
- Conversion
of thousands of pages of technical support documents
existing only as hard copies to an updated, web-ready
electronic format
- Co-managing
an ISO 9000 certification training program for a group
of manufacturing and software companies
- Handling
hardware and software installation, configuration and
training, data conversion, print sharing and PC/LAN
troubleshooting for a New York State agency
- Providing
supplemental staff to various State agencies to aid in
Y2K preparedness efforts
- Preparation
of coordinated Power Point presentation,
scriptwriting, and handouts for a client’s national sales
meeting to introduce a new marketing direction
- Design
and development of a PC-based database for tracking
compliance data for programs for individuals with
disabilities across New York State
- Working with a series of companies to define, organize and
write ISO 9000-compliant processes and procedures
- Converting and posting equipment specification information to an
OEM’s Web site in support of the marketing efforts
of their field staff
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